Return & Refund Policy
Return and Refund Policy
Effective Date: Feb, 10, 2024
Thank you for shopping at Marvus! We want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, please review our Return and Refund Policy below.
Return
We accept returns on eligible products within 07 days of purchase. To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
To initiate a return, please contact us at return@marvus.beauty to request a return authorization. Once your return is authorized, you will receive instructions on how to return the item(s) to us.
Please note that shipping costs for returns are the responsibility of the customer. We recommend using a trackable shipping service to ensure that your return is received.
Refund
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.
If your return is approved, a refund will be processed to the original method of payment within 03 business days. Please note that shipping costs are non-refundable.
Exchanges
If you would like to exchange an item(s), please contact us at exchange@marvus.beauty to request an exchange authorization. Once your exchange is authorized, you can return the original item(s) to us and place a new order for the desired item(s).
Damaged or Defective Products
In the unlikely event that you receive a damaged or defective product, please contact us immediately at damaged@marvus.beauty. We will work with you to resolve the issue as quickly as possible, whether it be through a replacement, refund, or store credit.
Non-Returnable Items
Certain items are non-returnable, including:
- Memberships
- Personal care items (e.g., skincare products) that have been opened or used
Contact Us
If you have any questions or concerns about our Return and Refund Policy, please contact us at return@marvus.beauty. We are here to assist you and ensure that you have a positive shopping experience with Marvus.
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